Client Success Manager
Department
Operations
Location / Working mode
Remote
Role Description
You'll keep our clients happy long after launch, onboarding, check-ins, and ongoing care.
What you will do:
Own the client relationship after a project kicks off, through delivery and beyond.
Keep clients informed, happy, and clear on what happens next.
Spot opportunities for retainers and follow-on work.
Be the client's advocate inside the studio.
Who you are:
You've managed client relationships for a creative or services business.
You're proactive, warm, and highly organized.
You understand design work well enough to speak to it.
You measure success by client outcomes and repeat business.
What we offer:
Competitive pay, plus profit-sharing on the projects you help deliver.
Fully remote with flexible hours and a budget for your home office and gear.
A variety of brands and products to work on, so the work stays fresh.
A small, senior team where your craft is seen and your name is on the work.
Real ownership over how we design and how the studio grows.
