Terms of Service

1. Our Services

Veneno Studio provides product design, brand design, web design and development, and related creative services such as motion and launch videos. Services are offered as fixed-price projects, project bundles, and monthly retainers (a “Studio Partnership”), as described on our website and in each proposal.

The specific work, deliverables, and timeline for your engagement are defined in a written proposal or statement of work agreed between you and Veneno Studio.

2. Engagements and Scope

Each engagement begins with a proposal outlining scope, deliverables, timeline, and fees. Work outside the agreed scope is treated as a new request and may adjust the fee and timeline. We always confirm scope changes with you before proceeding.

3. Your Responsibilities

To keep your project on track, you agree to provide the materials, content, access, and feedback we need in a timely manner, and to nominate a single point of contact to approve work at each stage. Delays in feedback or materials may shift the project timeline.

4. Fees and Payment

Unless stated otherwise in your proposal, fixed-price projects require a deposit before work begins, with the balance due at agreed milestones or on completion. Retainers are billed monthly in advance.

Invoices are due within the period stated on the invoice. Late payments may pause work and, where applicable, incur a late fee. Deposits are non-refundable, as they reserve our team’s time.

5. Revisions

Each project includes the number of revision rounds stated in your proposal. Additional revisions, or changes requested after a deliverable has been approved, may be billed at our standard rate.

6. Timelines

Timelines in a proposal are good-faith estimates and depend on timely feedback and materials from you. We are not liable for delays caused by factors outside our reasonable control.

7. Intellectual Property and Ownership

On full payment of all fees for a project, ownership of the final delivered designs and assets created specifically for you transfers to you. Until full payment is received, all work remains the property of Veneno Studio.

We retain ownership of our pre-existing tools, templates, and know-how, and of any preliminary concepts not selected for final delivery. Third-party assets such as fonts, stock imagery, or plugins remain subject to their own licenses, which you are responsible for maintaining.

Unless you ask us in writing not to, we may feature completed work in our portfolio and marketing.

8. Confidentiality

We treat non-public information you share with us as confidential and use it only to deliver your project. We are happy to sign a mutual NDA where needed.

9. Cancellation

You may cancel a project at any time in writing. You remain responsible for fees for work completed up to the cancellation date, and the deposit is non-refundable. For retainers, either party may cancel with the notice period stated in the agreement.

10. Warranties and Limitation of Liability

We deliver our work with professional care and skill. To the maximum extent permitted by law, Veneno Studio is not liable for indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the fees you paid for the engagement giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which Veneno Studio is established. Disputes will first be addressed through good-faith discussion before any formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. The version in effect when your engagement is agreed applies to that engagement. Continued use of our website constitutes acceptance of the current Terms.

13. Contact

Questions about these Terms? Email us at hello@venenostudio.com.